Who do I contact if I have an issue or emergency?
For non-urgent questions, please contact Chris or Josh via email or text. For urgent issues (e.g., major leaks or no heat in winter), contact us immediately at 250-893-0636 or 778-678-2845.
What are the quiet hours?
Quiet hours are typically from 11 PM to 7 AM. However, we understand there may be times when you have friends over and some noise may occur outside these hours. If noise extends into quiet hours, please inform us by text, and we will do the same.
Can I have guests over?
Yes, guests are welcome. Please ensure they respect the property and neighbors. Long-term guests should be discussed with us.
Are utilities included in my rent?
Yes, heat, water, and electricity are included. Internet is an optional add-on for $50.
What should I do if I lose power or water?
First, check whether it is a neighborhood outage. If not, notify us. For widespread outages, check BC hydro outage map for updates.
How do I manage heating in the suite?
The living space and bedrooms each have their own thermostat to control electric baseboard heating.
How do I report maintenance issues?
Please report issues as soon as possible via the website maintenance form or by text or email to either Chris or Josh. Include photos if possible.
What is considered an emergency repair?
Emergencies include flooding, no heat in winter, electrical hazards, or anything that could cause immediate damage or danger.
Am I responsible for any maintenance?
Tenants are expected to keep the suite clean, replace light bulbs, and report issues promptly. Please do not attempt any major repairs yourself.
Are there any shared areas I can use?
Yes, the backyard is a shared space. You are welcome to enjoy it; however, please do not place or store items there outside of your designated patio area without prior approval.
How do I dispose of garbage and recycling?
Please follow local guidelines, see the waste removal page. Bins are located at the side of the house next to the stairs. Collection days are weekly on Fridays for garbage and biweekly on Mondays for recycling, see the calendar for specific dates.
What about compost?
Yes, food scraps are collected at the same time as garbage.
Where can I park?
One designated parking spot is included in the driveway as outlined in the tenancy agreement. Street parking rules must also be followed.
Can I store bikes?
Yes, bikes can be stored next to the garbage bins at the top of the stairs, or we can discuss other options if needed.
What should I do if I lock myself out?
Contact us by phone or text for assistance. A fee may apply to replace lost or stolen keys.
Can I install my own locks or security systems?
No changes to locks or fixtures are permitted without written permission.